Pre-Sales & Account Questions

Have you got a pre-sales or an account related question? Please read the existing tickets and if you cannot find an answer to your question, please create a new ticket.

Existing customers with product/subscriptions support requests should use the category related to the subscribed product.

Ideal Directory

Support page for Ideal Directory Core and Ideal Directory Professional components for Joomla!™. Ideal Directory allows you to create a directory of business on your site. With Ideal Directory you can create a structured directory with all the business/location information and your website visitors will be able to either navigate using the directory or the interactive map.

  Support information

  • Support hours: Typically we work Monday to Friday, 7am to 7pm and Sundays, 8am to 12pm - Brazilian Time (GMT-3).  Support is provided by the same developers writing the software, all of which live in Brazil. We cannot respond to tickets outside of our working hours.
  • Support policy: Read the complete support policy which is part of our Terms of Service. We kindly remind our subscribers that they have already explicitly and unconditionally accepted the Terms of Service. 

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