Support is provided only to subscribers. If you already have an active subscription which gives you access to the support for Ideal Directory you can request support for it through our site. You will need to log in to our site and go to Support, Ideal Directory and click on the New Ticket button. If you can't see the button please make sure you have a valid/active subscription. If the problem persists then please use the Contact Us page to let us know of the ticket system problem and remember to tell us your username.